For some reason, many rookie online retailers, and even some veterans, assume that the buying process is simple: post a product, sell the product, fulfill the product. Oh dear, it’s much more than that. A legit brand is always mindful of the customer journey. Our Customer Journey Consulting services is like filling in the blanks of a board game. But we do it together!
Start here: Request a complimentary Customer Journey Audit. This allows us to engage with your brand as a customer, from discovery to purchase, and provide feedback on the important steps of the journey.
Next steps: After we get through the purchasing process, you’ll receive your personalized Customer Journey Scorecard within 48 hours. This audit will provide you with a true assessment of your current Customer Journey, along with action items to improve the experience.
Startup Noire operates on red pills and blue pills. With the red pill, you are more than welcome to take your Audit, and make your own changes from there. Or, you can trust us with taking care of those action items with you.
The Implementation Kit for our Customer Journey Consulting service is a 3 week, hands-on process. Engagement is absolutely required! At the end of these 3 weeks, your takeaways include:
- Your complete Customer Journey Roadmap
- 1-2 Ideal Customer Profiles
- (3) weekly 60-minute work sessions to work on touchpoints
The Implementation Kit for our Customer Journey Consulting service starts at $495.